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  • A How-To Guide for Customer Service(current)

Whether you are in customer service, or technical support or a management team, the pressure is on. It is a world where customer satisfaction has never been more important – and never more difficult to maintain, where traditional product organizations are shifting to a service paradigm, and traditional cost centers are being transformed into revenue generators. We took a look at this evolving world and gathered together some practical ideas for getting the most out of your support organization.

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